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FQA

1. How to establish business relation with Tonyalight?
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Tonya Light seeking for distributors in worldwide.. Please send your Introduction to sales@tonyalight.com

2. How to be our dealer?
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Step 1: Know our name, send inquiry and got to know our products by contacting our Sales Representative.

Step 2: Place your fist/trial/sample order after you know the functions of our products clearly.

Step 3: Payment: Small order T/T in advance; big order: T/T down payment first and deposit the left when goods are all well-prepared or T/T the whole payment one time.

Step 4: We usually deliver goods in 7 days after the receipt of payment. Big order is able to be delivered in 2 weeks at latest. To be our dealer, The order quantities is not limited besides the MOQ but you are unable to enjoy the best price we provide for agents. Meanwhile, it is possible that you are marketing our products in your region and your customer contact us directly for quotation.

3. How to do OEM orders?
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Step 1: Discuss on the basis of OEM contract such as the responsibility of both sides and make an oral agreement.

Step 2: Produce a sample according to our customer's requirements. For example, package design, some necessary functions and company logo printed on the product. If the customer wants a new image of the product extra fee to start a new module is involved.

Step 3: Send the sample to our customer for confirmation.

Step 4: After customer's confirmation it is the time to finalize everything and sign the formal OEM contract.

Step 5: For the Customer, he/she begins to pay the down payment and deposits the left in a limited time or the customer can deposit the payment of the order one time. It is up to the customer. For us, we must produce the goods strictly according to customer's requirements and deliver goods on time.

4. What about the lead time?
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Sample needs 5-7 days, mass production time needs 15-20 days for order quantity more than 1000pcs.

5. Do you have any MOQ limit for fireplace?
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Low MOQ, 1pcs for sample checking is available.

6. What abou the payment?
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Bank Transfer (TT), Paypal,Western Union,Trade assurance; 30% the amount should be paid before producing,the balance 70% of the payment should be paid before shipping.

7. What about the warranty?
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We offer 2 years warranty to whole product.Within the warranty time, we will send you replacement part to replace the defect part for free.

8. How to proceed an order for fireplace?
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Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production and delivery.

9. Can we do the customed orders?
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Yes,Produce a sample according to our customer's requirements. For example, package design, some necessary functions and company logo printed on the product.

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CONTACT US

  • Phone:+86 755 2315 4966
  • Fax: +86 755 2315 4866
  • Email:sales@tonyalight.com
  • Mobile phone:+86 135 5489 1780
  • Address:8-5 BLdg,Tongfuyu Industrial Park,Ai Qun RD,Shi Yan Town, Bao'an District,Shenzhen,P.R.China

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TONYA LIGHT

  • ABOUT US
  • PRODUCTS
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  • CONTACT US

​​​​​​​Tonya Ltd. has been dedicated to being a professional manufacturer, designer and exporter of fireplace and fireplace related products in China since our establishment in 2007.

WATER VAPOR FIREPLACE

 

High quality and details create wonderful

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 本网站由阿里云提供云计算及安全服务
本网站支持 IPv6
 本网站由阿里云提供云计算及安全服务
本网站支持 IPv6
 本网站由阿里云提供云计算及安全服务
本网站支持 IPv6